H & R Automotive & Wrecker - River Oaks, Texas

Suzi Carter

The driver of this truck tailgated my vehicle on a busy divided highway and passed me in an intersection by driving in the left turn lane and over the curb in the highway center. Impatience over a vehicle traveling with the speed and flow of traffic is no reason to jeopardize the safety of other vehicles.

PROMPTECH PETER

One of the nicer towing companies I’ve dealt with professional, and was willing to meet me after hours. Johnny deserves five stars.

kateland hernandez

RUDE. DO NOT DO BUSINESS. Called to get a quote to drop my car off at the dealership. When I spoke to someone they gave me the quote and when I asked an eta he told me "shouldn't take too long". Red flag #1. Took about 45 mins no biggie. Driver arrived and started loading my car, let him know where I needed it to go. Decided to start recording when the driver loaded my car and didn't take the parking break off and skid my car onto the truck first. Red flag #2. After it was dropped off at the dealership, I got a phone call from the dealership asking if I was aware ALL of my windows were down and if I'd like to come check my car to make sure nothing was stolen. He also recommended I call the tow service just to make sure they didn't roll them down for a specific reason. So I called the tow service and just asked if the driver had rolled them down, immediately the female i spoke to got defensive, very loud and aggressive, stating legally drivers weren't allowed to do so and would never do so. I simply asked. I also let her know I had VIDEO of her driver loading my car with the windows up and I was confused as to how they would be down by the time it arrived at the dealership. She said "maybe they did went down by themselves" well now you sound dumb AND rude.

Tina Jernigan

Well I hope I can get my belonging out of my Totaled car before Ins get it . Ins Company already called said they were going to get it out of there. It just happened last night.. I get out of hospital today thinking I can get my work stuff out most wrecker services late hours open not this place.
I work from 9 to 6 I'm screwed getting my purse an work papers I need for tomorrow. They close at 4"30 . I need my purse please Tina with blue Lexus nxt200 rollerover call me

Sarah Washington

The gentlemen who helped me at H&R wrecker service were very kind and compassionate. My car got towed there after I got into my first car accident. They were very nice, offered up advice, and let me get into my car multiple times.

The best experience I’ve had at a tow yard ever. If you’re going to get towed, cross your fingers it’s by these guys because they’re the best.

Finding Jaimie

I kind of gave the tow guy a hard time… I’ve never been in an major accident before nor am I from this state. There was a lot of miscommunication and misunderstanding there.

That being said, when I was able to finally understand the situation and got my car out. All was good thanks to these guys. They were super patient in the office with me, which was extremely helpful for my situation.

Republican

This wrecker service took a car even though the owner showed up before he had hooked it up. Under Texas law you have rights as the owner of the car. If you return before it’s ready to tow you can keep your car without showing proof of ownership at no charge. They STOLE the car.

CFW Carolina in Fort Worth

ALTHOUGH the owner of a vehicle made it to the tow truck driver before hooking up the car, he refused to let her have it without proof of ownership. The Texas Dept of Licensing and Regulation states
proof is not needed at this stage of the tow . If it is hooked up, $135 must be paid but again no proof of ownership at this stage.